MAS should show extreme sensitivity to the crescendo of public dissatisfactions about the quality of its service and not be like the traditional three monkeys with eyes that see not, ears that hear not and mouth that speaks not


Media Statement
by Lim Kit Siang

(Petaling Jaya, Thursday): MAS management must show it is extremely sensitive to the crescendo of public dissatisfactions about the quality of its service, and failure to give top priority to passenger convenience and satisfaction, and not be like the traditional three monkeys with eyes that see not, ears that hear not and mouth that speaks not.

My statement yesterday expressing dissatisfaction at the latest instance of MAS failure to keep its passengers fully informed about flight delays elicited immediate responses when it was posted on Internet newsgroups, and I call on both the Transport Ministry and the MAS management to act on these grouses which explain why MAS is increasingly unpopular with Malaysians.

Five of the early complaints highlighting the failure of MAS to give proper attention to the importance of ensuring passenger convenience and satisfaction are as follows:

MAS Chairman, Tan Sri Tajuddin Ramli should seriously consider my suggestion that MAS should set up an independent panel to have a wide-ranging review of public complaints and dissatisfactions with the quality of MAS service and to make recommendations so that MAS can restore the confidence and pride of Malaysians in the national airline.

(23/10/97)


*Lim Kit Siang - Malaysian Parliamentary Opposition Leader, Democratic Action Party Secretary-General & Member of Parliament for Tanjong